Doing Business With Aerial

Claudia Brooks, Vice President - The Aerial Companies

Single Source Responsibility – Making it Easy…

The Aerial Companies has the unique characteristic of providing and self-performing most all of the work we do. We want to be your preferred “contractor” like you have a preferred doctor or attorney. Since we are a ‘multi-faceted’ organization and specialize in maintaining healthy structures, we want you to think of us when an emergency arises, when you have a special project or when you just need some routine care. In our quest to build long term relationships, we strive to make it EASY for our customer’s to do business with us.

By packaging our most common maintenance solutions and keeping detailed records accessible through secure web based software, your “structural history and scheduled events” are just a click away from your Estimator, Project Manager and Superintendent wherever they may be.

Customer Engagement (Pre-Construction) – First Contact through Contract

When a customer asks us for a quote, or just some advice for that matter, we take great pride in really listening to your needs and then providing all of the information needed to make an intelligent decision about the project. Our corporate web site is also a valuable resource for information on our specialties, construction practices, references and case studies.

Upon request, one of our Estimators will arrange a visit at your convenience, (yes, we’ll come out after hours) to discuss your needs and perform a preliminary inspection. Based on the findings of this initial inspection our Estimator, or Project Manager, may uncover potential issues outside the scope of your request. We don’t want you to think we’re “up-selling” you, but more so just informing you of potential issues that if ignored may cause damage and require more costly work in the future. Our Estimator’s and Project Manager’s have a trained eye for defects – they’ve seen it all.

Quotes are turned around quite rapidly and we’ll provide in great detail how and when the work will be performed, the cost and available payment arrangements and any other pertinent details. Once accepted a contract will be prepared and provided to you for signature.

A pre-construction team meeting will be held to discuss the project, the special needs of the customer, assignment of responsibilities, chain of command, etc… A copy of the Project Schedule will be provided prior to the start of work. It will include all phases of work with proposed start and finish dates for each task.

Construction Phase – (Post- Contract through Project Completion)

During construction our crews are respectful and follow strict guidelines for safety, craftsmanship and cleanliness. Your superintendent will be there to supervise and enforce our professional standards. If at anytime during the course of providing our services we uncover defects in the building, we will bring it to your attention and provide options for correction. Periodic inspections by you and our key team members ensure high quality and consistency in our work. We typically photograph areas of work before, during and after construction. This is especially helpful for our customer’s who are absent.

Post-Construction

It’s party time…. No in all reality, we do enjoy completing a quality job on schedule with the least amount of intrusion to the owner as possible. After the work passes your approval we wrap up quickly, provide any necessary instruction, answer any questions and schedule follow-up visits if needed.

Your points of contact:

We’ll provide a detailed contact list for those individuals assigned to your account, but in general, here are the roles and responsibilities of our customer-facing staff:

CEO – Craig Kobza, the president of the company is extremely involved in the day to day operations and is very accessible to our customers.
Estimator – Usually the Estimator is the first person on our staff that you’ll meet. He’ll be logging your requests, performing the initial inspection, providing quotes and contracts. He may determine a meeting is needed with a Project Manager prior to providing a quote.
Project Manager – Your Project Manager will be your main point of contact. He oversees and must approve all work performed. He will be responsible for the management of personnel and hire any subcontractors that may be necessary.
Superintendent - will be responsible for on site supervision and management of the project.
Administration – Our administrative staff is here to assist you with paperwork, including lien releases, insurance matters and billing.

Provisions to maintain jobsite safety and quality control.

The Aerial Companies is committed to providing and maintaining the safest possible jobsite for its employees and general public. Prior to the start of each project we designate a large portion of our in-house pre construction meeting to safety issues. We review standard company safety procedures and issues related to specific project requirements. Weekly meetings will be held on-site to ensure that safety and the highest quality of work is being performed. Quality control will be monitored on an ongoing basis during the duration of every project. Members of our management team have extensive experience in the implementation of quality control measures. Per OSHA requirements we maintain an updated copy of all of the required MSDS sheets on site. The Aerial Companies prides itself on maintaining one of the safest working environments in the industry.

Storm Preparation Procedures

The Aerial Companies has an extensive list of projects where the work was performed in areas susceptible to storm damage. Most of our projects are in areas that could be affected by high winds, therefore, our workers are experienced in the procedures required to maintain a safe project sites during possible inclement weather. We observe weather conditions on a daily basis to ensure to the best of our ability that the work being performed does not create problems with the impending weather.

Have Any Questions for our Team? Either Contact Us or Request a Quote today!